Before you write
Many questions are answered in the FAQ and the guides, which cover the most common tasks step by step.
What to include
The more we know, the faster we can help:
- A problem with a tool: the tool's name, what you expected to happen and what happened instead, and your browser and device (for example "Chrome on Windows 11" or "Safari on iPhone"). If you saw an error message, copy it in.
- A file that won't open or process: describe the file (how many pages, whether it's a scan, where it came from). Please don't send the file itself unless we ask, and never send documents with personal or financial details.
- Your account: write from the email address you signed up with, so we know the request comes from you.
Privacy requests
To ask for a copy of your data, a correction, or deletion, write to us from the email address on your account and say what you're asking for. You can also delete your account yourself at any time in Settings. We'll reply within one month, as data protection law requires. The Privacy Policy explains your rights in full.
Security reports
If you think you've found a security problem, please email us rather than using the form, and see the Security page for what to include. We appreciate responsible reports and will reply to every one.
Advertising and partnerships
For business enquiries, use the same email address with a short description of what you have in mind.
