Frequently asked questions

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About EddiesPDF

Is EddiesPDF really free?

Yes. Every tool is free to use, with no watermark added to your files and no paid version that holds features back. Ads help pay for the site.

Do I need an account?

No. Open a tool, add your file and download the result. An account is optional and gives you a dashboard with your recent files and quick links to the tools you use most.

Does it work on my phone or tablet?

Yes. EddiesPDF works in the browser on iPhone, iPad and Android, as well as on Windows, Mac and Chromebook. There's no app to install. On a phone, very large files can be slow because the work happens on the phone itself.

Which browsers are supported?

Current versions of Chrome, Safari, Edge and Firefox. If something doesn't work, updating the browser fixes most problems.

Can I use the site in my language?

Yes. The site is available in 25 languages. Use the language menu at the bottom of any page to switch.

Your files and privacy

Are my files uploaded to your server?

For almost every tool, no. The file is read and processed in your browser, on your own device, and never sent to us. You can check this yourself in your browser's developer tools: the Network tab shows that nothing the size of your file is uploaded.

Which features do upload files?

Two. Request signature stores your PDF on our server so the people you ask to sign can open it from their email. Publishing a form from Edit PDF or Create forms uploads it so others can fill it in online. Everything else stays on your device.

Can you see what's in my documents?

Not for tools that run in your browser, because the file never reaches us. We collect anonymous counts of which tools are used and error messages when something breaks, but never file contents or file names.

Is there a file size limit?

Most tools have no fixed limit. The practical limit is your device's memory: a 300-page scan works fine on a laptop but can be slow on an older phone. Request signature accepts PDFs up to 4 MB, because those files are stored on our server.

Why is my file taking so long?

Because your own device does the work. Large scanned PDFs, OCR on many pages and big photos take the longest. Keep the tab open until it finishes, and for very large files a computer is usually faster than a phone.

Using the tools

What file types can I use?

Mostly PDF. JPG to PDF and Merge PDF also take images (JPG, PNG, WebP, GIF and BMP). Word to PDF takes .docx files, and HTML to PDF takes .html files or pasted HTML. Each tool's page says what it accepts.

Can I change the existing text in a PDF?

Yes, with Edit text in Edit PDF. It covers the old words with a white box and writes the new text on top, so the original text is still in the file underneath. That's fine for fixing a typo, but to hide private information use Redact PDF instead.

How do I make a PDF smaller?

Use Compress PDF. It shrinks the images inside the file, which is where almost all the size is, and leaves text sharp. Start with the Good setting at 144 ppi. If a portal has a strict size limit, Split by size cuts the file into parts that each fit.

Why can't I search or copy text in my scanned PDF?

A scan is a picture of a page, so there are no letters in it for the computer to find. Run it through OCR PDF: it recognises the text and adds an invisible text layer, so you can search and copy while the page looks the same.

Why does my PDF look different after converting it to Word?

A PDF stores where each letter sits on the page, not paragraphs or tables, so a converter has to rebuild that structure. PDF to Word gives you an editable document rather than an exact copy of the layout. Simple documents convert well; brochures and complex forms need some tidying.

Can you open a PDF if I've forgotten the password?

No. Unlock PDF removes a password only when you know it. It doesn't guess or crack passwords. If it's a bank or payroll statement, downloading it again from your account or asking the sender for a new copy is the quickest fix.

Is a signature added with Fill & sign legally valid?

For most everyday paperwork, such as rental agreements, school forms and freelance contracts, an electronic signature like this is widely accepted. Some documents (wills, property deeds, some court papers) need a certified signature or ink on paper. If you're unsure, ask whoever sent you the document.

How do I get other people to sign a document?

Use Request signature. Add each person's name and email, place the fields they need to fill in, and send. They each get a private link and can sign on a phone or computer without an account. You get an email as each person signs and can download the finished PDF.

Accounts, sign-in and help

I didn't get my sign-in code. What should I do?

Wait a minute, then check your Spam and Promotions folders. Make sure the email address is spelled correctly. You can ask for a new code after the countdown on the code screen. Each code works for 10 minutes.

What does "Remember this device" do?

After you enter a code once, that browser can skip the code for 30 days. You still need your password, so it stays safe. Leave it unticked on a shared or public computer.

How do I delete my account?

Go to Settings, open the Account tab and choose Delete account. This removes your account and the activity saved for it on that device. Your downloaded files aren't affected.

How do I report a problem or suggest a feature?

Send us a message through the contact page. If a tool fails on a file, tell us which tool and what happened; please don't attach private documents.

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